Trolling from immature commentors has been a big source of frustration for many YouTubers. Some people often feel helpless about their ability to stop trolls from using multiple accounts to upvote nasty videos comments to make those comments the “Featured Comment”.
These kind of attacks often hurt the feelings of the creator who has poured a lot of time and energy into producing their videos, and can discourage them when they have to constantly see the top rated comment for their video is a nasty troll remark.
Well good news YouTubers! Your account has some features to reduce the ability for a troll to launch these kinds of attacks.
Go to https://www.youtube.com/comment_management and you’ll be presented with several fields that allow you to approve commentors, ban commentors and set parameters for the featured comment section of your videos.
What you want to do is uncheck the “Popular comments” section under “Set up highlights” while also checking the boxes for the other parameters. This will make it so the trolls who use multiple dummy accounts to upvote their own comments cannot get their comments featured anymore.
The “Featured comment” slot will instead go to fans who are engaged on all your videos and actively watch your show, or channels that have large subscriber bases themselves.
Once you implement these changes, you will find that trolls are less inclined to spend time harassing your videos as their efforts have less impact.
As always you should also not “feed the trolls”, that is don’t respond to their comments. Focus instead on responding to the people who post constructive comments on your videos and engage with them, as you need to cultivate relationships with users in order to build loyal subscribers.